Refund & Return Policy

Refund & Return Policy

At NuveStore, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we are here to help. Please read this policy carefully before returning any item.

1. Returns

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • Unused and unworn

  • In the same original condition as received

  • With all original tags and packaging intact

  • Free from any odours, stains, or signs of wear

Items that do not meet these conditions will not be accepted for return and will be sent back to you at your expense.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at nuvestore@gmail.com with your order number and the reason for your return.

  2. We will respond within 24 hours with return instructions and the address to send your item.

  3. Pack your item securely in its original packaging.

  4. Ship the package using a trackable shipping method. We recommend purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return transit.

  5. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (such as an incorrect or defective item).

3. Refunds

Once your return is received and inspected, we will process your refund within 5 to 7 business days. Refunds will be issued to the original payment method used at checkout.

You will receive a confirmation email once your refund has been processed. Please allow additional time for your bank or payment provider to reflect the credit in your account.

4. Exchanges

If you would like to exchange an item for a different size, colour, or style, please contact us at nuvestore@gmail.com with your order number and exchange request. Exchanges are subject to product availability.

Return shipping for exchanges is the responsibility of the customer. We will cover the shipping cost for sending the replacement item to you.

If the item you wish to exchange for is unavailable, we will process a refund instead.

5. Damaged or Faulty Items

We take great care in packaging every order. However, if your item arrives damaged or with a manufacturing fault, please contact us immediately at nuvestore@gmail.com with the following information:

  • Your order number

  • A clear description of the issue

  • Photos showing the damage or fault

We will review your claim and arrange a replacement or full refund, including return shipping costs, as quickly as possible.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as final sale or clearance

  • Gift cards

  • Items that have been worn, washed, or altered

  • Items returned after the 30-day window

7. Late or Missing Refunds

If you have not received your refund after the stated processing time, please check the following:

  • Contact your bank or credit card provider, as processing times vary

  • Check with your payment provider for any holds or delays

If you have completed these steps and still have not received your refund, please contact us at nuvestore@gmail.com and we will investigate promptly.

8. International Returns

For international orders, return shipping costs and any applicable customs fees are the responsibility of the customer. Please ensure that the return package is clearly marked as a returned item to avoid customs delays or additional charges.

We recommend using a tracked shipping service for all international returns.

9. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at nuvestore@gmail.com. We process orders quickly, but we will do our best to accommodate cancellation requests. Once your order has been dispatched, it cannot be cancelled and will be subject to our standard return policy.

10. Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please do not hesitate to reach out:

NuveStore
Sydney, Australia
Email: nuvestore@gmail.com

We are here to help and will respond to every inquiry personally within 24 hours, Monday through Friday.