Shipping & Handling

At NuveStore, we want your order to reach you as quickly and safely as possible. This page outlines our shipping methods, delivery timeframes, and handling procedures. Please read it carefully before placing your order.

1. Processing Time

All orders are processed within 1 to 3 business days from the date of purchase, excluding weekends and public holidays.

During peak seasons or promotional periods, processing times may be slightly extended. We will notify you if there are any significant delays affecting your order.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing a tracking number. Please allow up to 24 hours for tracking information to become active.

2. Shipping Methods and Delivery Times

We offer several shipping options at checkout. Delivery times are estimates and commence from the date of dispatch, not from the order date.

Please note that delivery times may vary depending on your location, customs clearance, and unforeseen carrier delays. We are not responsible for delays caused by factors outside our control.

3. Shipping Destinations

We ship to most countries worldwide. If your country is not available at checkout, please contact us at nuvestore@gmail.com and we will do our best to accommodate your order.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order and your delivery address. The final shipping cost will be displayed at checkout before you complete your purchase.

We occasionally offer free shipping promotions. Any such offer will be clearly communicated on our website and applied automatically at checkout when eligible.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a unique tracking number. You can use this number to track your package through the carrier's website.

If you did not receive a tracking number, please check your spam or junk folder. If you still cannot locate it, email us at nuvestore@gmail.com with your order number and we will resend the tracking information.

6. Customs and Import Duties

For international orders, your package may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the shipping cost you pay at checkout.

Customs policies vary widely by country. We recommend contacting your local customs office for more information about potential charges before placing your order.

Please note that we are required to declare the full value of the items on customs forms. We are unable to mark packages as gifts or reduce declared values.

7. Delivery Address

Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you realise you have entered an incorrect address, contact us immediately at nuvestore@gmail.com. We will do our best to update the address before your order is dispatched. Once your order has been shipped, we are unable to change the delivery destination.

8. Failed Delivery Attempts

If your package is returned to us due to multiple failed delivery attempts, refusal by the recipient, or an incorrect address, we will contact you to arrange re-shipment. Additional shipping charges will apply for re-dispatching the order.

9. Lost or Damaged Packages

While we partner with reputable carriers, occasional losses or damages may occur during transit. If your package is lost or arrives damaged, please contact us immediately at nuvestore@gmail.com with your order number and relevant details.

For damaged items, please include photos of the damage and the packaging. We will work with the carrier to resolve the issue and will either issue a refund or send a replacement, depending on your preference.

10. Local Pickup

Local pickup is not available at this time. All orders are shipped directly to the address provided at checkout.

11. Contact Us

If you have any questions about our Shipping & Handling policy or need assistance with your order, please reach out to us:

NuveStore
Sydney, Australia
Email: nuvestore@gmail.com

We reply to every inquiry personally within 24 hours, Monday through Friday.