Track Your Order

Track Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to track your package in real time.

How to Track

  1. Check your email inbox for the shipping confirmation from NuveStore.

  2. Click the tracking link provided in the email.

  3. Enter your tracking number on the carrier's website to view the current status and estimated delivery date.

If you cannot find the shipping confirmation email, please check your spam or junk folder. You can also log in to your NuveStore account (if you created one during checkout) to view your order status and tracking information at any time.

Tracking Statuses Explained

  • Order Confirmed – We have received your order and are preparing it for shipment.

  • Processing – Your items are being packed and readied for dispatch.

  • Shipped – Your order has left our facility and is on its way to the carrier.

  • In Transit – Your package is moving through the carrier's network toward your address.

  • Out for Delivery – Your package is with the local delivery driver and should arrive today.

  • Delivered – Your package has been delivered to the address provided at checkout.

What to Do If Your Tracking Has Not Updated

It is normal for tracking information to take 24 to 48 hours to appear after you receive your shipping confirmation. If your tracking status has not changed for more than five business days, please contact us at nuvestore@gmail.com with your order number, and we will investigate with the carrier on your behalf.

Lost or Delayed Packages

While we partner with reliable shipping carriers, occasional delays or rare losses can occur. If your package is significantly overdue, email us at nuvestore@gmail.com and we will open a trace request with the carrier. We will keep you informed throughout the process and work to resolve the issue as quickly as possible.

Incorrect Shipping Address

If you realise you entered an incorrect shipping address, please contact us immediately at nuvestore@gmail.com. We will do our best to update the address before your order is dispatched. Once the package has been shipped, we are unable to change the delivery destination.

Need Further Assistance?

If you have any questions about your order status, our team is here to help. Email us at nuvestore@gmail.com and include your order number for the fastest response. We reply to every message personally within 24 hours, Monday through Friday.

Thank you for choosing NuveStore.